Shipping Your Contents

SHIPPING ON ALL ORDERS IS CALCULATED AT CHECKOUT

International Shipping charges along with the Vat tax is a charge that will be added to your checkout depending on your country of destination and origin

Unfortunately Kastle_Junction.com Clearance Sale Items Cannot Be Refunded !

The estimated shipping times to your country/region will vary due to some third party shippers:

Estimated shipping times:

a) United States, United Kingdom, Canada, Spain, France, Korea, Taiwan, China, Japan, Singapore, Malaysia, Australia/New Zealand & The African Continent ~ 21 to 72 business days.

Important note: Please note that all estimated shipping times stated are based on normal conditions. Every once in a while, we do experience heavy international shipping volumes, especially during the holiday seasons - Please order accordingly.

International Shipping

**Please Note: International Shipping is processed accordingly by your Designated Border Customs , please be aware that some countries do take longer times to clear and scan incoming packages, which explains for the difference in the estimated shipping times stated above.

Express Shipping by DHL, FedEx, Aramex, UPS or equivalent (14-31 days):
For inquiries on upgrading your order to express shipping, please send us an email immediately after placing your order with us and we'll respond to you with a quote and invoice for online payment.

**Do note that shipping by the express method does not guarantee delivery into any country until the delivery clears your Designated Border Customs area.

Order Processing times:

Please note that Order processing time must be added on to shipping times, to get the total time taken for you to receive an order upon placing it. Order processing time is between 7-10 business days, and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to our shipping company for dispatch.

Order Cancellations

We will not be able to cancel orders once it has begun to be processed. As a general rule of thumb, if you do not email us within 5 hours of placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, do drop us an email at Kastle_Junction.com @gmail.com/and or contact page as soon as possible if you would like to cancel your order.

Orders that are unable to be Delivered

All packages that are refused, unclaimed from the local post office, undeliverables as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 30-50% of an item's value if that happens. So please do remember to check your address carefully when you place an order.

Separate packages

If your received package seems to be missing any items, please do not worry? We do ship orders in multiple/separate packages every now and then, due to weight restrictions and also to facilitate faster shipping once an item is located in our warehouse. Simply drop us an email and we'll take care of it right away.